Frequently Asked Questions
Do you drop ship or take C.O.D orders?
Sorry. We do not offer drop shipping at this time. No we do not take C.O.D (Cash On Delivery) orders.
Is clearance items final sale?
Yes, all clearance items and home fragrance oils, bottles, jars, closures, wood cutouts, charms, patches, candle/soap fragrances, oil warmers are final sale.
How can I cancel my order?
If you wish to cancel your order, please notify us within 1 hour of purchase. For orders that have already shipped out, we are unable to cancel your order.
How can I check the status of my order?
You can check the status of your order by the email notifications that are sent to you. Also you can log into your account.
How can I pay for my order?
We accept all major credit cards, Google Pay, Amazon Pay, Apple Pay, Shopify Pay & PayPal.
How can I return or exchange my merchandise?
Ship to: Kerena Nicole, LLC PO Box 8256 North Bergen NJ 07047
*Buyer is responsible for return/exchange fee.
How long does it take for my order to be Shipped Out? What method of shipping do you use?
All orders are shipped out within 1-2 Business Days. We ship USPS.
If I entered the wrong shipping address for an order can I change it?
To change the shipping address, please give us call or email us immediately. We do try to send out all our orders as soon as possible.
Can I order from outside the United States?
No. Sorry, we only provide Domestic Shipping at the moment.
Do I have to pay sales tax?
New Jersey Residents Only.